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Frequently Asked Questions

General

How do I report a problem to CCSI?
What should I do if I get voice mail when I call Customer Service?
How can I get a project status?


A/R
What should I do if after repeated attempts to offset an AR transaction it will not balance to zero?

EDI
How do I delete an EDI trading partner?
How do I inactivate an EDI trading partner?
How do I download an EDI map?
My 850 PO came in with an *sizerun when I know it should have been an actual sizerun already in my system. Why?
When running the 832 Catalog Generation, the report prints "No NRMA SZ". How do I correct this?

Invoicing
Can I credit an invoice that's already been fed to A/R?

Miscellaneous Tables
How do I add an A/R Terms Code?
How do I set up a European sizerun?
How do I remove a factory from the Factory File?

Order Processing
What do I do if an order doesn't pick?
What do I do if an order inquiry shows all zeroes for the picklist number?
How do I create a bulk order?

Shipping
Why didn't my label print?
How do I clean out my UPS shipping files?

System
Why didn't my report print?
How do I remove abandoned processes?
How do I copy production data to test?
How do I switch from production to test?
How do I check my disk utilization?
How do I check what level of AIX I'm running?
How do I check what level of Cobol I'm running?
How do I automatically print multiple copies?

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